A salon startup Hairmasters from Chandigarh has achieved remarkable success, expanding its reach to 15 countries in just a decade. Rashmeet Kapoor, and Sahil Kapoor, along with Danish Batra, and Poorva Batra, were sitting together when they stumbled upon the idea for a salon; thus, ‘Hairmasters’, with 50 staff members, was born in 2014.
Humble Beginnings in Chandigarh
The founder began the journey with a single salon in Chandigarh, aiming to offer high-quality beauty services at affordable prices. The focus on customer satisfaction, hygienic standards, and innovative grooming techniques helped the salon stand out in a competitive market. Over time, the startup became a go-to destination for clients across Chandigarh, Panchkula, and Mohali.
Growth and Global Expansion
After gaining popularity locally, the brand set its sights on national and international markets. In just 10 years, it has established a presence in 15 countries, including the United States, Canada, and the UAE. The expansion strategy involved franchise partnerships and adapting to the preferences of clients in different regions.
Innovation and Technology
The salon chain leveraged technology to streamline its operations and improve customer experiences. From online booking systems to personalized consultations through apps, the startup embraced digital solutions to stay ahead of the curve. Additionally, it introduced organic and eco-friendly beauty products, catering to the growing demand for sustainable options.
The journey wasn’t without hurdles. The founder recalls struggling to secure funding during the early days. However, the team’s dedication and innovative approach attracted investors, enabling the startup to scale rapidly. The COVID-19 pandemic posed another challenge, but the company adapted by introducing at-home services and safety protocols to retain customer trust.
Focus on Skill Development
A key factor behind the startup’s success is its focus on employee training and development. The company established an in-house academy to train aspiring beauticians and stylists, ensuring consistent service quality across all outlets. This initiative not only created job opportunities but also contributed to the growth of the beauty industry.
Inspiring the Youth
This success story serves as an inspiration for young entrepreneurs in India. The founder believes that with hard work, innovation, and a customer-centric approach, even a small idea can transform into a global phenomenon.
From a small salon in Chandigarh to a multinational brand, this startup’s journey is a testament to the power of perseverance and vision. It has not only put Tricity on the global beauty map but also inspired a generation of aspiring business owners to dream big and achieve bigger.
